Absolute Koi COVID Safety changes:
The lockdown may have lifted slightly but we will continue to protect our customers and staff, therefore we have for now implemented a new way of working, as highlighted below.
Due to the on going situation regarding the Coronavirus we have taken the following steps.
1. Please where-ever feasibly possible can you place all orders via our website. We continue to operate a full courier service.
2. Collection from shop - If you have placed the order online and would like to collect, we will ring you when your items are ready for collection and arrange suitable time / day for you to pick items up. All items will then be left at the main door.
If you can’t for whatever reason place your order online don’t worry we can continue to take orders via the telephone and despatch via courier.
3. The shop will not be fully open for browsing until further notice.
We are waiting to see how the situation evolves at present and then plan to operate an appointment only basis moving forward which will only allow 2 people in at anyone time, further information on this will be made available soon once we feel more comfortable with the situation.
We thank you for your patience and understanding during these very challenging and difficult times, but we are sure you agree its the only sensible action to take as all our healths are so very important.
Absolute Koi really appreciates all your ongoing support and we thank you so much.
Originally founded in 2002 Absolute Koi, has grown from a back garden koi dealer to an international retailer. We sell innovative, high quality, great value products and outstanding Japanese koi carp, as well as first class customer service.
Operating worldwide we continue to remain true to our founding values of Quality, Value, Service, Innovation and Trust, we work hard to ensure our products and service continues to be relevant to you.
Business continues to excel through word of mouth, whether that be from visiting the shop or purchasing from our growing e-commerce business. Always selling high-quality, great value Japanese koi carp, remaining the UK market leader in both Koi and shaping associated products.
On-line Koi Carp Products
From browsing through to purchase and delivery, we aim to provide the best shopping experience, whether in store, online or by phone, we offer a convenient service for you – however and whenever you choose to shop with us, aiming always to provide you with an honest reliable first class service that is tailored to your needs, no matter what your budget!
Absolute koi Customer Service
Customer service is at the very heart of how we operate, always continuing to develop the business with you, the customer in mind at all times, ensuring we offer you new creative designs, excellent information and rich product content, ensuring we meet your needs and sustain quality customer service.
Darren & Donna